Privacy & Security

How we collect the information

We may collect personal information about you when you deal with us over the telephone, send us correspondence (whether by letter, fax or email), visit our website or when you have contact with us in person (including agents or contractors such as delivery drivers). At no time do we collect any information from our customers other than information that our customers voluntarily give us.

The information we collect and how we use it

When you purchase products from us we may need to collect some specific details in order to fulfill your purchases.

Disclosure of personal information to third parties

The only time we disclose personal information to third parties is when we contract a freight company or Australia Post to deliver your order. Other than for the above, we will not disclose your personally identifiable information to any third parties for marketing or any other purpose without your prior consent, unless required by law.


A cookie is a piece of data containing information about you. We do not use or store any cookies.


The Derwent Traders website takes every precaution possible to protect your personally identifiable information. This includes the use of Firewalls and encrypting sensitive information using Secure Socket Layers (SSL) whenever appropriate.

Changes to our Privacy Policy

We may amend this privacy policy as our business requirements or the laws change. Any changes to this privacy policy will be updated on our website.

Contacting Derwent Traders about privacy

If you wish to gain access to your information, have a query relating to this privacy policy or feel your privacy has been breached please email our Privacy Policy Administrator Email: