Returns Policy


Derwent Traders will accept returns and provide you with an exchange, refund or repair where:

  • the product is faulty or is not of merchantable quality, or
  • the product is not fit for its intended purpose, or
  • the product does not match the sample or our description

Our products are warranted against faulty material and/or workmanship for the period set by the manufacturer or relevant consumer law. Our obligation under this warranty is limited to repair or replacement of the unit at our discretion or the discretion of the manufacturer. Derwent Traders reserves the right to assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

The warranty shall not apply and is not limited to any parts or materials which have been subject to accident, negligence, alteration, abuse or misuse whether intentional or by accident. We shall not assume any responsibility for any consequential damages of any kind whatsoever.

DISCLAIMER: Derwent Traders cannot be responsible for damage or injury that may occur as a result of the improper use of products sold by Derwent Traders or the unpredictability of wild animals.

Damaged or incorrect product delivered

If we have sent an incorrect item we apologise for the inconvenience and will resend the correct item to you as soon as we can. Please contact us immediately by email or telephone.

If the goods you receive are damaged, once again we apologise for any inconvenience. Please contact us immediately. Damage to goods must be notified within 5 days of delivery and returned within 14 days.

Errors and omissions excepted

Product descriptions contained on this website are based on information supplied by manufacturers and distributors. Whilst every effort is made by Derwent Traders to ensure that the information is accurate and up-to-date, there may be instances where model details and specifications change, or when products listed are not immediately available. We reserve the right to withdraw any item from sale.